Answering support calls
ParentShield Kids Safe Network
ParentShield, the UK’s only child safe mobile phone network, has selected Dorset Based Message Direct to provide answering support for overflow calls
– Graham Tires
FERNDOWN, Dorset, Great Britain, April 14, 2022 / EINPresswire.com/ – ParentShield has seen massive subscriber growth, and with it an inevitable (and welcome!) surge in support and sales calls to the company’s offices in Derby.
Determined to continue growing, maintaining the “personal touch” that gave ParentShield an enviable 4.9 5-star feedback rating, the hiring challenges, and rotas were something the company saw coming. After some research and some “audition” calls, the directors decided to go with “Message Direct” in Ferndown, Dorset.
Message Direct now handles overflow calls that come in during periods of the day that would otherwise be difficult to cover.
“We want to answer phones just as quickly and professionally when our team can’t cover the volume of calls, as they would if they could,” says company manager Graham Tyers. “Message Direct quickly gave us confidence that phones could be answered professionally in our corporate style, and quick and appropriate action taken. The result really is a huge weight lift off our shoulders.”
Message Direct Marketing Director David Rolf Announcements: “Message Direct is pleased to support ParentShield at an exciting time in its journey. It is great to work with companies that value the customer experience as much as we do. From the start, Paul, Graham and the broader ParentShield team have been fantastic to work with them, and we can’t wait to be a part of their long term growth plans. We are sure that they will continue to thrive with a great product and customer delight ethos.”
Mobile carriers have traditionally had a rather poor reputation for customer service with an average industry satisfaction score of only 2 or 3 out of five stars. Being a newcomer to the established market in 2018, ParentShield has made the decision to do things differently, and it certainly seems to be paying off.
About ParentShield
ParentShield is the UK’s only mobile network designed specifically for children, featuring a wide range of tools – from call logging to keyword alerts – that allow parents to supervise their children’s phone use without violating their privacy. It can work with any feature phone, smartphone or smartwatch and does not require any app or parental controls to be set on the device. Its features are handled remotely, allowing optimum comfort while children retain their independence. SIMs work across the UK and abroad.
ParentShield was founded in 2018 and has grown rapidly to provide parents with thousands of secure mobile phone contracts for their children to use.
Graham Tires
Drive Mobile Ltd.
+44 1283 707057
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